Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior, Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al, McGraw-Hill Education

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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler

12,40 €

McGraw-Hill Education
Asu: Pehmeäkantinen kirja
Julkaisuvuosi: 2005, 16.09.2004 (lisätietoa)
Kieli: Englanti

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

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