In explaining non-court dispute resolution processes and in managing the mediation process carefully, mediators need awareness, empathy and a high level of knowledge and skills.

Lisa Parkinson's definitive mediation textbook has been brought up to date to incorporate new developments in Family Justice and in mediation theory and practice. It is an authoritative and practical guide which not only explains the principles and process of family mediation but also places it in the context of a changing family justice system and its interaction with other professionals and processes.

The text is supplemented by appendices containing key sample documentation.

As such it remains the authoritative book in its subject area and essential reading for all mediators.