This latest volume of thought
leadership from across the global postal industry is entitled Exploring New Frontiers – Reshaping the
Postal Industry. The postal, parcel and logistics industry, as a business
ecosystem, is evolving and changing fast as it responds to the challenges and
opportunities it faces. Some changes are being driven by external factors such
as the emergence of new technologies, so-called digital disruption and the
rapidly growing e-commerce market. Other changes, driven by regulation or
strategic choices, such as diversification, are partly in the hands of industry
leaders who, with their key stakeholders, can decide, or at least influence,
the direction they are taking.



In 34 chapters, thought leaders
from 22 countries around the world give their accounts of what is happening on
different frontiers of this vast global industry sector in the context of the
changes that are happening around us. Each reflects their own insights and
perspective, told with their ‘authentic voice’. These are not meant to be definitive
solutions to current challenges but rather opportunities to explore interesting
and important questions about how the industry is being reshaped. The book is
designed for readers to be able to dip into topics they are interested in and
then use the chapters as a starter to stimulate further thought and discussion.