This title was first published in 2001. The author of this text believes that you can tell how an organization works by looking at its meetings. How often do people meet and for how long? What do they discuss? What happens as a result of the meeting? Do they use an agenda and does the meeting have any kind of internal structure? In this volume, she offers the opportunity to focus on your meetings and those who attend them. The book provides a series of job aids, information sheets, work sheets, questionnaires, activity and discussion cards along with a series of intervention strategies on how to combine them to: audit meetings; offer feedback on personal performance; improve the process of meetings; team build; improve documentation; and develop the skills of the chair and participants. This action-learning style resource allows you to intervene at a moment's notice and uses simple techniques and ideas to help your people work out how and when to run their meetings to accomplish more.