NAHB's Residential Construction Performance Guidelines were created to offer a third-party view of quality issues in residential construction (both new homes and remodeling). The Consumer Reference makes it easy to provide a copy of the guidelines to every customer. Sold in affordable packs of 10, the Consumer Reference is a great addition to your warranty claims process and helps: Customers understand the basics of a properly constructed home and how it should perform during the warranty period; Take action to resolve customer concerns before they escalate to complaints; Exhibit your professionalism by showing that you consistently meet or exceed accepted industry guidelines. Includes Residential Construction Performance Guidelines for: Site Work and Foundation Floors, Walls, and Roofs.