This book is added to the growing list from Lawler Education and is an important contribution to training in this industry. Aimed at Entry level and level 1/2 students, the work in this book is contextualised in the hair and beauty industry.The book is made up of 8 sessions/lessons. Each session contains tutor notes with advice on teaching the material. Many of the sessions also have a powerpoint slide show or for those colleagues without powerpoint, the open source ODP is also available.

As well as this there are three different versions of audio to support reluctant readers and there are copiable worksheets to use with the students. Finally the book comes with interactive white board activities.

The book covers:
finding out about a new client
getting the client's details right
asking questions and keeping records
evaluating texts and using the right tone
team work, suggesting ideas and feedback,
communicating with older people,
dealing with a customer complaint,
writing a blog post.

This is an ideal title for tutors in FE, and for apprentice trainers.