This text is an ideal introduction to operations management for all non-specialists, particularly those taking modular programmes in the subject. Service and manufacturing operations are given equal treatment.

This text is an ideal introduction to operations management for all non-specialists, particularly those taking modular programmes in the subject. It demonstrates how the principles of operations management are of value to any manager and, in relating operations management to other management functions, enables the student to place these principles in an everyday business context. Service and manufacturing operations are given equal treatment.