Electric and gas utilities shoulder enormous responsibilities to their customers, shareholders, government regulators, and the environment, ever aware of the critical role they play in keeping homes heated, factories running, and cities illuminated. An enterprise GIS can transform utilities by raising efficiency and lowering costs while enhancing communication and decision-making processes. "Empowering Electric and Gas Utilities with GIS" details the difference an enterprise GIS can make to an energy provider of any size. This book is an easy-to-read narrative about the trials and tribulations of a fictitious utility, AnyTown Energy. Case studies folded into the narrative illustrate how utilities using GIS in the real world have improved operations, customer service, and business practices. "Empowering Electric and Gas Utilities with GIS" is for utility executives, operations and technology managers, and financial officers.