A practical guide for health professionals and trainers, offering evidence-based low arousal approaches to defusing and managing aggressive behaviours in a variety of health care settings.

Provides both an academic background and practical advice on how to manage and minimize confrontation
Illustrates low arousal approaches and offers clear advice on physical restraint and the reduction of these methods
Describes the evidence base for recommended approaches
Includes a wide range of valuable case examples from a variety of care settings