" . . . shows an organic connection that joins problem context, problem type, and problem solution in a single process of problem management . . . this book is an excellent primer on method in its economy and precision and in its consistent progress from presentation of concept, to cogent analysis of data, and back to concept." —Nonprofit and Voluntary Sector Quarterly

Nonprofit organizations sometimes face problems with stakeholders, and the organization's manager must then decide how to respond. In this study, Mary Tschirhart addresses three questions: What types of problems do managers experience with their organizational stakeholders? What are their responses to these problems? What governs the use of different responses?