It has been estimated that 95% of workplace success depends on understanding and communicating well with co-workers, supervisors and customers. In this seventh title, from South-Western’s popular Professional Development Series, Interpersonal Skills will improve your professional productivity by focusing on working with others whether in an one-on-one or group setting. With key topics such as improving your people skills, handling conflict successfully, thinking on your feet, and empowering yourself effectively, you will learn successful techniques that will advance your personal career goals as well as contribute to your company’s winning advantage.