Written for undergraduate and postgraduate programs in public administration, particularly in Masters in Public Administration (MPA) programs, this text is designed to help students develop the skills and understanding they need in order to become effective and responsible public managers. It covers all of the essential topics in management and organizational behaviour from the perspective of public and non-profit management. The text focuses on the importance of understanding the behaviour, motivations, and actions of individuals in the public service and the distinctiveness of management and leadership in public organizations. Action-oriented, the book is filled with cases, self-assessment exercises, simulations, and evaluative instruments.