Student satisfaction has become a vital value for universities in the emerging
struggle for the best students. Acknowledging this, the aim of the research presented
here is to assess student satisfaction at the Aarhus School of Business (ASB) for
the Summer University that was first introduced in July 2006. The European Performance
Satisfaction Index (EPSI) was adapted to incorporate student satisfaction in
order to reach this aim, and was used as the main approach. The necessary data
was gathered from online surveys, derived from the students.
Two studies complemented this model. On the one hand, structured interviews
were conducted with all relevant lecturers and on the other hand, a survey was
conducted in two waves with Summer University participants. In the first wave, the
students' initial expectations were measured and in the second wave it was the
degree of fulfilment for these expectations that were measured. Combining all
three approaches in one dissertation and establishing linkages and interrelations
between them, provides an extensive insight towards student satisfaction.
This book mainly addresses universities and professionals from educational
institutions. It is a helpful tool in setting up a summer university as well as applying
statistical models to assess student satisfaction, not used hitherto.