Alex Lynford was a senior bank manager for three decades of heyday, crash and painful recovery. He lent millions and, as we discover, did not always get them back. Throughout those roller-coaster times, he was struck by the fact that all too often what really frustrated customers was a lack - not of money - but of knowledge. Most people even most people who run businesses, don't understand how banks operate and the way bank managers think. How Banks Work fills this knowledge gap. It is a revealing and entertaining account of what really goes on behind the scenes; what makes bank managers tick and what ticks them off. It is also a practical guide to more successful dealings with your bank, whether you are making credit applications, complaining, or hoping to make a good impression at a meeting. This amusing and authoritative book will give you a better understanding of an otherwise shrouded world. It offers ways to put you one step ahead in your dealings with your bank, whether you are a business or a personal customer.