Using class participation, group discussion, and student activities, this interactive and user-friendly “workbook” teaches students practical skills for dealing with everyday situations. It balances coverage of theoretical concepts and research with interesting personal stories, anecdotes, and case studies, and applies theoretical concepts throughout. The author's counseling background and sense of humor in dealing with serious subjects encourages students to try new behaviors in a safe environment. Students are given opportunities for practicing new skills in improving human relations.