This is the first book to discuss workplace harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture.

It investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism and highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur.

Reconnecting ideology and political economy with workplace studies, it uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.