Patient Communication for Pharmacy Professionals: Case-Study Approach for Theory and Practice, uses the case studies approach to develop readers understanding of the unique communication dynamics between pharmacists and patients and to assist them in acquiring the communication skills needed for providing optimal patient care. The integration of communication theories/models and the focus on skills acquisition will make this a practical guide for using communication strategies to promote best patient outcomes. Using a case studies approach, this text can offer unique focus on skills acquisition, and the practicality of real-life case studies on pharmacist-patient communication. Incorporates current theory on patient-provider communication, including behavioral change theories, focus on skill acquisition, case studies developed from interview data with pharmacists who currently practice in the field, and address issues relevant to pharmacist-patient communication and relationship building (health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, etc.)"