Designed to demonstrate how software can support managerial decision-making activities, this casebook features 20 cases (more than another casebook currently on the market) that cover functional areas of the firm, are spread across three difficulty levels—basic, intermediate, and advanced—and require students to apply spreadsheet, database, Web-page development, and/or presentation graphics software, often in an integrated manner. The cases present common managerial issues and problems and encourage students to actually use their models to make decisions for the case's characters. Many of the cases require students to prepare both written and oral presentations of their solutions.