John Wiley & Sons Inc Sivumäärä: 320 sivua Asu: Kovakantinen kirja Julkaisuvuosi: 1994, 22.08.1994 (lisätietoa) Kieli: Englanti
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.