Conversation management is a key skill for providing comprehensive support for children in day-care centers. Specialists know that the structured conducting of discussions is an essential success factor for the cooperation with the actors involved, but how does it succeed? Holger Lindemann, Ursula Günster-Schöning, Petra Lahrkamp and Nikola Siller provide well-founded answers to this question. The authors have many years of experience in systemic consulting, organizational development, and advanced training in day-care centers. They not only take a look at the individual conversation, but also the structuring of the relationship with the families in their entire day-care center. The book offers practical solutions and the tools for creating a wide variety of conversation situations. The basics, basic techniques and building blocks of systemic conversation are explained in a comprehensible and comprehensive manner and made tangible through numerous exercises and simulations. This textbook is suitable for self-reflection as well as for use in training, advanced training and workshops. It provides the ideal basis for professionalizing your own conversation. Additional download materials in the form of worksheets are available for all exercises. The matching card set is available separately or in a combination package with the book.