Administrators and managers in healthcare can improve their own expertise and performance by learning and mastering the 12 critical interpersonal, financial, and organizational management skills in this highly practical guide. This easy-to-read book applies basic business leadership principles specifically to the field of healthcare administration. Based on solid research findings as well as the author’s experience as a healthcare executive, consultant, and instructor, this approach teaches you to increase productivity and employee performance, preparing you to meet the inevitable challenges of the healthcare system of tomorrow.

With new insights on staff empowerment and engagement concepts, this second edition also provides:

Self-assessment tools, individual and small-group experiential exercises, and review questions
Case studies and examples from hospitals, clinics, nursing facilities, and other medical care facilities
Financial management tools
Details on effective orientation processes
Ways to address problematic behaviours occurring in healthcare settings, and the coaching role of healthcare leaders

Healthcare supervisors can improve their own leadership skills or mould exceptional leaders and managers among their staff by using this guide in workshops and continuing education seminars. It is also a valuable text for healthcare management courses and workshops.

The 12 Essential Skills:

Motivation
Time and stress management
Communication
Teamwork
Delegation
Conflict management
Counselling and interviewing
Strategic thinking
Budgeting
Personnel management
Resource management
Staff coaching