If people are to be productive and creative at work, they need to be happy within their job. Job satisfaction allows the creation and delivery of quality products and services. Within this new edition of his book, the author uses his extensive experience to discuss some possibilities to increase job satisfaction. A key approach included is the management of the knowledge in the organization as an effective replacement to the traditional hierarchical and patriarchal approach. This book clarifies how practical knowledge management can be implemented within an organization, giving the day-to-day decision making to the people responsible for the products and services you provide your clients.