The book takes a situational approach, emphasizing issues of audience, purpose, and task. In addition, it is the first Technical Communication text which acknowledges that most technical communication today is electronic—whether it be Web sites, CD—ROM help files, or e—mail reports, today's technical communicators work more in the new media than in the old ones. The Concise Guide offers a seamless connection between the new and old worlds of technical communication. Offering a critical look at communication technologies in relation to technical communication, this text is designed for a broad range of undergraduate classes.