In a concise, streamlined format, this complete technical communication text draws on the strengths of John M. Lannon's best-selling Technical Communication (now in its eighth edition) but also includes state-of-the-art information on writing and researching in cyberspace, copyright, privacy, and ethics, usability, page design, and visual communication. The book takes a situational approach, emphasizing issues of audience, purpose, and task. Offering a critical look at communication technologies in relation to technical communication this text is designed for a broad range of undergraduate classes.