Unfortunately, developing countries and less developed countries in general have not yet entered the digital era. Most of them have not yet developed the back-office components that are fundamental prerequisites for conducting e-applications. In many situations, e-government systems have been adopted solely as window dressing, as it is considered improper for governmental agencies not to have a web portal, email address and/or a Facebook or Twitter account. But these government web portals are of no real use to the citizens. This volume seeks to help rectify this issue.



Drawing lessons from the eFez Project in Morocco, “E-Government for Good Governance in Developing Countries” offers practical supporting material to decision makers in developing countries on information and communication technologies for development (ICT4D), specifically e-government implementation. It documents the eFez Project experience in all of its aspects, presenting the project’s findings and the practical methods developed by the authors (a roadmap, impact assessment framework, design issues, lessons learned and best practices) in their systematic quest to turn eFez’s indigenous experimentations and findings into a formal framework for academics, practitioners and decision makers. The volume also reviews, analyzes and synthesizes the findings of other projects to offer a comparative study of the eFez framework and a number of other e-government frameworks from the growing literature.



Given the lack of practical books that target decision makers guiding the design and implementation of e-government for good governance and any other sector-specific ICT4D, the authors hope that the eFez Project’s great success in Morocco, and the outcomes and methods described in this volume, will prove a useful model for practitioners and decision makers in other developing countries around the world.