Total Quality Management is based on the latest syllabus for B.E.lB.Tech courses. It is also a valuable asset for Industrial Engineers and beginners in the area of Quality Management. This book provides all necessary information about quality, leadership, TQM principles, SPC, TQM Tools and quality systems. The subject matter has been presented in a simple and systematic manner. To familiarise the student with the expected type of questions in the examinations, review questions have been provided at the end of each chapter. Also, important short questions with answers are provided for the benefit of the students.