“Leading at a Higher Level translates decades of research and 25 years of global experience into simple, practical, and powerful strategies to equip leaders at every level to build organizations that produce bottom-line results. At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to bring out the great energies and talents of our employees.”
Jim Irvine, Vice President of Human Resources, Nissan North America
“At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited—yes, even fun—working environment, which we think results in motivated employees who will do the right thing for their internal and external customers. Reading this book will make a positive difference in your organization.”
Colleen C. Barrett, President, Southwest Airlines
“If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching.”
Horst Schulze, President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC
“Leading at a higher level is a must today if leaders are to rebuild trust and credibility, as we are doing at Tyco. This book will teach you how.”
Eric Pillmore, Senior Vice President of Corporate Governance, Tyco International
The definitive “Blanchard on Leadership”
25 years of breakthrough leadership insights in one extraordinary book!
From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven.
In Leading at a Higher Level, Blanchard and his colleagues have brought together all they've learned about world-class leadership. You'll discover how to create targets and visions based on the “triple bottom line”...and make sure people know who you are, where you’re going, and the values that will guide your journey.
Blanchard extends his breakthrough work on delivering legendary customer service and creating “raving fans.” You’ll find the definitive discussion of the renowned Situational Leadership® II techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, Leading at a Higher Level will help you dig deep within, discover the personal “leadership point of view” all great leaders possess—and apply it throughout your entire life.
For everyone who wants to become a better leader...
...in any company, any organization, any area of life
Set the right targets, follow the right vision
Focus on the “bottom lines” that really matter
Serve your customers at a higher level
Deliver your ideal customer experience, and create “raving fans”
Beyond ego: the way of the servant leader
Listen, praise, support, guide, and help your people win
Lead at a higher level. Lead your people to greatness as you create high performing organizations that make life better for everyone. This book will guide you, inspire you, provoke you, and be your touchstone.
Ken Blanchard (coauthor of The One Minute Manager®) and his colleagues have spent more than 25 years helping good leaders and organizations become great, and stay great. Now, for the first time, they’ve brought together everything they’ve learned about outstanding leadership.
Discover how to...
Go beyond the short term and zero in on the right target and vision
Deliver legendary, maniacal customer service, and earn raving fans
Truly empower your people and unleash their incredible potential
Ground your leadership in humility and focus on the greater good
For a long time, leaders have relied on Ken Blanchard’s insight, wisdom, and practical techniques. Now, he and his colleagues have delivered the leadership classic for a new generation: Leading at a Higher Level.
Introduction: Leading at a Higher Level—by Ken Blanchard xvii
Section I: Set Your Sights on the Right Target and Vision
Chapter 1 Is Your Organization High Performing? 3
Chapter 2 The Power of Vision 21
Section II: Treat Your Customers Right
Chapter 3 Serving Customers at a Higher Level 39
Section III: Treat Your People Right
Chapter 4 Empowerment Is the Key 67
Chapter 5 Situational Leadership® II: The Integrating Concept 87
Chapter 6 Self Leadership: The Power Behind Empowerment 103
Chapter 7 Partnering for Performance 121
Chapter 8 Essential Skills for Partnering for Performance: The One Minute Manager® 149
Chapter 9 Situational Team Leadership 171
Chapter 10 Organizational Leadership 199
Chapter 11 Leading Change 223
Section IV: Have the Right Kind of Leadership
Chapter 12 Servant Leadership 253
Chapter 13 Determining Your Leadership Point of View 281
Endnotes 301
Organizational Change Readiness Assessment 313
Acknowledgments and Praisings 317
About the Authors 321
Services Available 337
Index 339
