? Offers first-ever coverage of Cisco network optimization and best practices to help administrators make the most of their existing networks


? Cisco's Architecture for Voice, Video, and Integrated Data (AVVID) is a scalable suite of network architecture products that allow all mediums to run on one IP converged network


? Coverage includes traditional voice, dial plan design and management, managing gateways, and call center optimization and management


? Thorough discussions of Windows and third-party tools, customer relations applications, external and internal security in AVVID, and Web-based tools