Organizations are only as productive as the interactions that take place between individuals, teams and divisions. This book is a short, engaging guide for dramatically improving the quality of these interactions. The four “keys” that Judith Katz and Frederick Miller provide offer a framework and a common language for creating an open, honest and supportive workplace, one where people aren’t afraid to speak up and where everyone feels respected. The four keys are:

• Lean into Discomfort: Be willing to move beyond your comfort zone, and help create an environment where others feel the same way.• Listen as an Ally: Try to find ways you can support fellow employee’s ideas. • Share Your Intent and Intensity: Make it crystal clear how committed you feel to any idea you raise.• Share Street Corners: Your perspective—your corner—is only one point of view. Actively encourage people from other “corners” to offer their perspectives.