"Getting teams and groups to function productively is a challenge. For years The Facilitator's Fieldbook has been giving group leaders what they need to make everything run more smoothly. Now fully updated, the Second Edition is truly jam-packed with step-by-step procedures, checklists and guidelines, samples and templates, and more. Perfect for rookies and seasoned facilitators alike, the book covers key areas including:

* establishing ground rules for groups

* planning meetings and agendas

* brainstorming

* making decisions

* conflict resolution

* making the most of electronic meetings

* using groups to drive change

* helping groups hit sales targets

* and much more

For managers, trainers, and group leaders in any industry, The Facilitator's Fieldbook is a practical, powerful book that will keep teams and groups humming along and getting results."