Good communication skills are at the heart of effective social work practice. This Third Edition enables students to develop a flexible and responsive approach to communicating with the most vulnerable people in society. Building on the success of the previous book, Juliet Koprowska looks in detail at all approaches to communication, paying particular attention to young people, adults and families. The emphasis of this book is not on any particular 'right way' to communicate, but more the ability of the student to be pro-active and aware in different situations.