Managing other people at work is a challenge for every manager... you're not alone! Are you a practical person but need step-by-step tools to manage others? Want to handle other people's expectations more e ffectively?Succeed with tricky conversations Facing resistance to new solutions, new processes or even simple ideas? Want to improve the performance of others? In each chapter, Catherine takes you through a di fferent topic: with exercises, stories and tips to dip into and expand your management skills. If you are a new manager there are practical and useful ways to help you be more e ffective. If you are an experienced manager there are new processes to learn and fresh strategies to explore. Either way, this book will help you be more agile and deal more e ffectively with others, be they your employees, your boss, your clients, JV partners or colleagues.