Drill down into the enterprise automation strategies and tactics appropriate to post-PC technologies such as virtual desktop infrastructure, mobile clients, and cloud services. This short book teaches that rollouts of the latest enterprise-class technologies cannot produce business value unless management ensures that the front office is trained to use them correctly, and that end-user practices and IT processes are dynamically and efficiently coupled in the organizational culture.

Office Automation 2.0 is a concise guide to office automation for managers and IT professionals whose organizations are charting their path into the post-PC era. Based on his decades of consultancy to corporate clients on how to retool IT infrastructure to drive business value, Jon Toigo provides practical guidance for innovative managers who are seeking to make every automation investment dollar count toward the three key metrics of business value: cost-containment, risk reduction, and improved productivity. Marshaling many real-world examples from his experience, Toigo shows how 21st-century automation solutions, if they are to succeed, must be designed and implemented to span all departments of your enterprise, tying IT process with front-office practice.

Office Automation 2.0 teaches office managers, business strategists, and IT professionals:

• How to design and implement office automation solutions that will most efficiently harness post-PC technologies such as virtual desktop infrastructure, mobile clients, and cloud services to their particular business needs and constraints.
• How to train their front-office personnel to extract maximum productivity and optimal user experience from new IT processes.
• How to transform their organization’s culture so that IT and end users pull together to drive business value.