This book presents a model for healthcare providers to enhance their skills in patient and colleague interaction while providing care.

The focus of this reference is to provide ways to improve health-related interaction by envisioning oneself as a therapeutic tool. Patient ratings of provider interactions increasingly affect setting finances, morale, and award statuses such “Magnet”. Compassion fatigue and burn-out lead to lower quality care and employee attrition.

This book presents a useful and practical model to provide students, healthcare leaders, and healthcare providers with a clear path to improving care.