To make informed choices about purchasing and using broadband, consumers need to have access to basic information about broadband performance. Will a particular offering allow me to browse the web quickly and easily? Will it enable me to use new applications that help me maintain my health, search for a job, or take courses online? What should I look for in a provider if I want to watch high definition online video or play online video games? Does a given speed tier have sufficient upload capacity to enable video conferencing? Will a higher speed, higher priced service improve my Internet experience? To help answer these questions, this book presents the results of the first rigorous, nation-wide study of actual home broadband performance in the United States.