This text offers students the tools they need to succeed in today's workplace by developing their essential communication skills. Three easy-to-follow steps (planning, writing, and completing business messages) offer students a practical strategy for writing and delivering business messages. Abundant sample documents show students how to apply the principles being discussed. This is the only text that offers business communication experience in every chapter through real-world “on-the-job” simulations featuring actual companies and real-world business documents. These simulations provide a unique opportunity for students to apply concepts to real events and to sharpen their business communication problem-solving skills.