Authors Joann Keyton and Stephenson J. Beck present a communicative framework—one that emphasizes the creation and management of messages as well as the reception and perception of meaning— for the investigation of groups and teams. The book also elaborates on the strategic and contextual nature of group interaction. The book is structured around five key elements of groups, all pieces of a puzzle, that can be used to evaluate group effectiveness. These are: group size, interdependence of members, group identity, group goals, and group structure.

Throughout the book, and in pedagogical features, skills are grounded in a solid research base (and further highlighted in Skill Builder and Theory Standout boxes). Examples are extensive and true-to-life, with many utilizing transcripts of group dialogues so students can see the communication process unfold (Message and Meaning boxes). A wide range of group types is presented, from family and social groups, to work teams and task groups, to discussion and decision-making groups. Whether students' experiences are with groups that are formal or informal, personal or professional, task oriented or relationally oriented, they need communication skills to build and maintain relationships that support effective problem solving and decision making.

Building on the strengths of previous editions, robust enhancements to this edition include new chapter opening stories; examples of a wider variety of group types from in-person to hybrid to virtual; the inclusion of new trends and research; and updated instructor and Active Learning resources.