This case management text integrates both the theory and practice of case management, and deals with both individual and community practice. The text utilizes a clear conceptual model of social work practice and case management, and is derived from field research. It provides examples and recommendations from practitioners in the field, and gives students specific action steps to follow. The text provides good graphic and tabular illustrations of the concepts being discussed. The first edition, titled Practice with Highly Vulnerable Clients: Case Management and Community-Based Service, had a more limited, micro focus. New to this edition is a focus on the macro dimension of case management, with discussions of policy making, strategic planning, and program design and development. Chapters 11 and 12, Planning Case Management Programs, and Program Design and Development, are new, and will enable students to plan, set up, and evaluate programs.