John Wiley & Sons Sivumäärä: 80 sivua Asu: Pehmeäkantinen kirja Julkaisuvuosi: 1998, 18.05.1998 (lisätietoa)
This revision of the most successful textbook in supervision for the hospitality industry covers current topics such as managing a diverse workforce, and is reorganized into three sections focusing on leadership, human resources, and management.