This book provides a practical guide to quality in software development and support. Part I is manager's guide to implementing a software quality program. It gives high-level advice on why and how to implement a quality system is a software development organization and how to seek certification for it. Part II presents software developers with a guide to best practice in software engineering.


Features

• How to approach to quality issues in software engineering
  
• Provides both high-level and technical advice on implementing quality systems
  
• Summarizes clearly the relevant quality standards, namely ISO 9001, 9000-3, and 9004-2, as well as the Software Engineering Institute's Capability Maturity Model