Twitter, Google, Skype - do these, and the many other technological terms you hear these days, sound like a foreign language to you? If so, it's time to learn the vocabulary and find out how it can improve your life. This guide will make using the Internet straightforward, productive and enjoyable. In clear question-and-answer form, here is the most important, most useful information you'll need. You'll discover how to communicate face to face with family and friends around the world; store and edit your digital photos; pay bills; buy books online or search for the best holiday house rental; find a doctor or a garden centre. Whatever it is, in no time at all, you'll be doing it better and more easily. You'll love the conversational, positive tone, and you'll be empowered by the clarity and authority of the answers.