Text in German. How should pastoral workers react when they are confronted with the most terrible, "evil" acts of a counterpart? This study uses legal, human-scientific and theological discourses to show that so-called "evil" cannot be generalized. In view of the different worlds of values, the author develops a practical-theological model that she calls "normative difference*". It consists of as precise a perception as possible and the corresponding communication practice, so that a connecting pastoral care situation arises despite major differences in evaluation.