It's not what you do, it's the way that you do it and that's what gets results. With this book Richard Ilsley has synthesized the Best Practice lessons of leading organizations into a simple 10-step process. This easy-to-read book provides a concise summary of everything you need to know about developing and implementing Best Practice models in any organization. It is derived from the lessons learned from working with more than one hundred major organizations over a ten year period .This book looks closely at Best Practice - what it is and how to implement it. This book provides the answers and the means of how to install and develop a really effective Best Practice philosophy and operation. Find out how to out-perform the others, learn from the successes and fly with the high flyers