This book begins by presenting a firm foundation of competency-based management theory. Students will learn what management is, what the manager's role is and how their work affects their agency and their customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication and evaluation. Throughout the text students will be encouraged to apply their own experiences to the concepts being discussed to deepen their understanding of the profession.For each chapter, the authors provide learning activities that simulate real on-the-job situations. Each of the activities asks students to assume one of the many roles of a new manager. They'll learn to deal with day-to-day management activities by completing work assignments and projects similar to those they'll assume as a manager.The competency-driven approach of the book assists readers in gaining the knowledge and practicing the skills they need in order to begin their career in leisure management.
Bolstered by the practical information in the book, new managers can contribute to the success of their organisation as they enjoy the challenges and rewards of their new position.