Clients come to a professional to help them solve problems and they expect good service every time. Whether disputes happen at work, in their personal lives, or within our communities, trainers need protocols that address the emotional side of human conflicts. Faced with a conflict an individual has three choices. Avoid it. Handle it poorly. Or Resolve it right. This book teaches professionals a method for looking at a conflict differently. It teaches you how to work with your clients to resolve disputes well. Your client is half of the solution. Believe in their ability to resolve the emotional aspects of their problem. They can do it. You can help.