Public Utilities and The Poor examines an often-neglected aspect of utility policy: the development of new policy directions for utility assistance to the low-income and the elderly. It focuses on the shift in utility assistance policy-making from the federal to the state, local, and neighborhood levels and on the resulting opportunity among private utilities for leadership in developing local programs. In addition, the authors propose that steps be taken to open up the policy-making process to make sure that all groups with a stake in the outcome are included.