How do the best department stores retain their customers, and thrive?
What do retail and showbiz have in common? Stores such as Galeries
Lafayette, Harrods or De Bijenkorf appeal to one's imagination as
impressive centres of luxury. Even in this digital age, these modern
retailers still know how to surprise their customers. The Future of Department Stores
explores the most important European department stores and the current
retail trends. Conversations with international investors and top notch
managers allow you to peek behind the scenes of this unique commercial
sector. The authors explore the challenges they face, and conclude that
innovation and service are the keys to success. This book explains how
the best department stores stay relevant and evolve to meet the future.