This easy-to-follow reference guide provides users with an outline format of critical areas of medical assisting. A valuable resource for medical office personnel, it contains numerous explanations, key terms, questions and answers, and illustrations. KEY TOPICS: Chapter topics include anatomy and physiology, professionalism, patient communication, medical law, written communication, office equipment, medical records, appointment processes, office management, health insurance, infection control, and emergencies and first aid. For lab assistants, medical assistants, insurance clerks, medical secretaries, and receptionists.