This book uses a real-life case study to provide easy-to-follow examples that are radically practical and can be easily adapted to similar situations in Siebel CRM implementation projects. The book ensures that you know what you are doing and why you are doing it by providing useful insight along with detailed practical instructions. It contains a multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics. When you have finished the book you will feel prepared to participate in Siebel CRM implementation projects. In addition you will be able to teach the "old dogs" some new tricks. This book is written for developers who want to develop their Siebel Tools skill set. While the book is intended for beginners, even experienced developers will benefit from the topics presented in this book. Preliminary exposure to or training on technical Siebel topics would be beneficial but is not mandatory before you start reading this book.