Experts discuss the exciting results of several major studies involving the implementation of organizational behavior management principles in a variety of business and industrial settings. They explore the considerations relevant to the implementation and effectiveness of programs of systematic behavior management as well as the general implications of behavior management and the relation of this approach to other alternatives.
Each readable chapter illustrates how human work behavior can be understood and influenced through the application of behavior management strategies--the cleaning activities of various housekeeping personnel in a large, urban hotel are improved through a combined performance feedback and token economy intervention; the client contacts of real estate sales persons are increased with a self-reporting, token-reinforcement project; the efficiency of workers in furniture manufacturing plant is enhanced with the use of feedback and feedback-plus-praise strategies.